Customer Service


General terms and conditions
Disclaimer
Right on refund/withdrawal
Complaint handling


Terms and Conditions of Equinemajestic from 28-11-2019

Copyright

  • Online information/courses, Videos, audio and images are either the property of, or used with permission by Equinemajestic
  • You may download material displayed on the website for non-commercial, home personal use only, provided you keep intact all copyright, trademark and other proprietary notices.
  • You may not, however, copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website including the ebooks, text, images, audio and video for public or commercial purposes, without written permission from Equinemajestic.
  • You should assume that everything you see or read on the websites is protected by copyright unless otherwise stated and may only be used according to these Terms of Use.
  • Equinemajestic does not warrant or represent that your use of materials displayed on this website will not infringe rights of third parties not owned by or affiliated with Equinemajestic.

Accuracy of information

  • Equinemajestic uses reasonable efforts to publish accurate and up-to-date information.
  • However Equinemajestic makes no warranties or representations as to the accuracy of the information.
  • Equinemajestic assumes no liability or responsibility for any errors or omissions in the contents of this website or any other publications.

Site and Social Media

  • This website and blog is owned and operated by Equinemajestic
  • Equinemajestic owns and maintains this website and several social media platforms – such as Facebook Instagram, Youtube, Pinterest – for your personal education and information.
  • Please read these Terms of Condition carefully before using our social media.
  • By using our social media you signify your consent to these Terms of Conditions.
  • Your use of and browsing on our website and other social media is at your risk. Equinemajestic is not liable for any direct, indirect, incidental, consequential or punitive damages arising out of your acces to, or use of the website.

Privacy

  • The General Data Protection Regulation (GDPR, https://gdpr-info.eu) places new obligations on organizations that process personal data.
  • In support of changes to this EU data protection law, effective 25 May 2018, we have updated our Privacy Policy to better explain the ways we use your data and your rights with regard to that data.
  • Please review our Privacy Policy, which also governs your visit to the website, to understand our privacy practices.
  • All information provided by customers/clients/students is treated strictly confidential by Equinemajestic.

Disclaimer

  • Please review our Disclaimer.
  • Your use of and browsing of this website and information who has been given trough the courses is at your risk.

General Terms and conditions

Table of contents:

Article 1 – Definitions

Article 2 – Identity of the entrepreneur

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Costs in case of withdrawal

Article 8 – Exclusion of the right of withdrawal

Article 9 – The price

Article 10 – Conformity and warranty

Article 11 – Delivery and implementation

Article 12 – Duration transactions: duration, cancellation and extension

Article 13 – Payment

Article 14 – Complaints

Article 15 – Disputes

Article 16 – Additional or different provisions

Article 1 – Definitions

The following definitions apply in these terms and conditions:

1. Withdrawal period: the period within which the consumer can make use of his right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance agreement with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;
5. Sustainable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that enables future consultation and unaltered reproduction of the stored information;
6. Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period;
7. Model form: the model form for withdrawal that the entrepreneur makes available that a consumer can fill in when he wants to make use of his right of withdrawal – see page 9.
8. Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;
9. Distance agreement: an agreement whereby within the framework of a system for the distance selling of products and / or services organized by the entrepreneur up to and including the conclusion of the agreement use is made exclusively of one or more techniques for remote communication;
10. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and trader being in the same place at the same time.
11. General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur
Equinemajectic
Bulkemstraat
6369 XW Simpelveld
Telephone number: 00316-81503107
Email address: info@equinemajestic.com
VAT identification number: NL002151106B58

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance agreement and orders between entrepreneur and consumer.

2. Before the distance agreement is concluded, the text of these general conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed by the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.

3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general conditions can be made available to the consumer electronically in such a way that they can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be read electronically and that they will be supplied free of charge electronically or otherwise at the consumer’s request. be sent.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions the consumer can always invoke the applicable provision that applies to best for him.

5. If at any time one or more provisions of these general terms and conditions are wholly or partially invalid or become void, the remainder of the agreement and these terms and conditions will remain in force and the provision in question will be immediately replaced by mutual agreement approached the scope of the original as much as possible.

6. Situations that are not regulated in these terms and conditions must be assessed “in the spirit” of these terms and conditions.

7. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be explained “in the spirit” of these terms and conditions.

Article 4 – The offer

1. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

3. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

4. All images, specifications, data in the offer are indicative and cannot give rise to compensation or termination of the agreement.

5. Images of products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in the

special:

• the price including taxes (where applicable);

• the possible costs of shipment;

• the manner in which the agreement will be concluded and which actions are required for this;

• whether or not the right of withdrawal is applicable;

• the method of payment, delivery and implementation of the agreement;

• the period for accepting the offer, or the period within which the entrepreneur guarantees the price;

• the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;

• whether the agreement is archived after its conclusion, and if so in which way it can be consulted by the consumer;

• the way in which the consumer, before concluding the agreement, can check the information provided by him in the context of the agreement and, if desired, restore it;

• any other languages ​​in which, in addition to English and Dutch, the agreement can be concluded;

• the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and

• the minimum duration of the distance agreement in the event of an extended transaction.

Article 5 – The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer can terminate the agreement.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

4. The entrepreneur can – within the law – inform himself if the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a sound conclusion of the distance agreement. If on the basis of this investigation the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.

5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;

b. the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

c. the information about guarantees and existing service after purchase;

d. the information included in article 4 paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer prior to the execution of the agreement;

e. the requirements for canceling the agreement if the agreement has a duration of more than one year or is of indefinite duration.

6. In the case of an extended transaction, the provision in the previous paragraph applies only to the first delivery.

7. Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 – Right of refund/withdrawal

When delivering products:

1. When purchasing products, the consumer has the option of dissolving the contract within 14 days without giving any reason. This cooling-off period starts on the day following receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur.

2. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to be able to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will include the product with all accessories supplied and – if reasonably possible –

return the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

3. If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receiving the product. The consumer must make use of the ‘Form right of withdrawal’ – see page 9. After the consumer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the goods delivered were returned on time, for example by means of proof of shipment.

4. If after expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal or resp. the product has not been returned to the entrepreneur, the purchase is a fact.

Upon delivery of services:

5. Upon delivery of services, the consumer has the option of dissolving the agreement without giving any reason for at least 14 days, starting on the day of entering into the agreement.

6. To make use of his right of withdrawal, the consumer must comply with the reasonable and clear instructions provided by the trader with the offer and / or at the latest upon delivery.

Article 7 – Costs in case of withdrawal

1. If the consumer makes use of his right of withdrawal, the costs of the return shipment will be borne at most.

2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after the withdrawal. This is subject to the condition that the product has already been received back by the online retailer or conclusive proof of complete return shipment can be submitted. Reimbursement will be made via the same payment method used by the consumer unless the consumer gives explicit permission for a different payment method.

3. In the event of damage to the product due to improper handling by the consumer himself, the consumer is liable for any depreciation of the product.

4. The consumer cannot be held liable for a depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement.

Article 8 – Exclusion of the right of withdrawal

1. The entrepreneur can exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for concluding the agreement. .

2. Exclusion of the right of withdrawal is only possible for products:

a. that have been established by the entrepreneur in accordance with the consumer’s specifications;

b. that are clearly personal in nature;

c. that cannot be returned due to their nature;

d. that can spoil or age quickly;

e. whose price depends on fluctuations in the financial market over which the entrepreneur has no influence;

f. for individual newspapers and magazines;

g. for audio and video recordings and computer software of which the consumer has broken the seal.

h. for hygienic products of which the consumer has broken the seal.

3. Exclusion of the right of withdrawal is only possible for services:

concerning accommodation, transport, restaurant business or leisure activities to be carried out on a specific date or during a specific period;

b. whose delivery has begun with the express consent of the consumer before the cooling-off period has expired;

c. concerning bets and lotteries.

Article 9 – The price

1. During the validity period stated in the offer, the prices of the products and / or services offered are not increased, except for price changes due to changes in VAT rates.

2. Contrary to the previous paragraph, the entrepreneur can offer variable prices for products or services whose prices are linked to fluctuations in the financial market and over which the entrepreneur has no influence. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

a. they are the result of statutory regulations or provisions; or

b. the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

5. The prices stated in the range of products or services include VAT.

6. All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typing errors, the entrepreneur is not obliged to deliver the product at the wrong price.

Article 10 – Conformity and Warranty

1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the existing on the date of the conclusion of the agreement legal provisions and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

2. A guarantee provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the trader on the basis of the agreement.

3. Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 4 weeks after delivery. Return of the products must be in the original packaging and in new condition.

4. The guarantee period of the entrepreneur corresponds to the factory guarantee period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

5. The warranty does not apply if:

• The consumer has repaired and / or modified the delivered products himself or had them repaired and / or modified by third parties;

• The delivered products have been exposed to abnormal circumstances or are otherwise carelessly treated or are contrary to the instructions of the trader and / or have been treated on the packaging;

• The defectiveness is wholly or partly the result of regulations that the government has or will set with regard to the nature or quality of the materials used.

Article 11 – Delivery and implementation

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing requests for the provision of services.

2. The place of delivery is the address that the consumer has made known to the company.

3. Taking into account what is stated in this regard in paragraph 4 of this article, the company will execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement free of charge. The consumer is not entitled to compensation.

4. All delivery times are indicative. The consumer cannot derive any rights from any specified periods. Exceeding a term does not entitle the consumer to compensation.

5. In the event of termination in accordance with paragraph 3 of this article, the trader will refund the amount paid by the consumer as soon as possible, but no later than within 14 days after termination.

6. If delivery of an ordered product appears to be impossible, the entrepreneur will endeavor to make a replacement item available. At the latest at the delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded. The costs of of a possible return shipment are at the expense of the entrepreneur.

7. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Duration transactions: duration, cancellation and extension

Cancellation

1. The consumer can at all times cancel an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services with due observance of the agreed termination rules and a notice period of at most one month .

2. The consumer may cancel an agreement that has been entered into for a definite period of time and that extends to the regular delivery of products (including electricity) or services at any time before the end of the specified duration, taking into account the agreed termination rules and regulations. a cancellation period of at most one month.

3. The consumer can the agreements mentioned in the previous paragraphs:

• cancel at any time and are not limited to cancellation at a specific time or in a specific period;

• cancel at least in the same way as they are entered into by him;

• always cancel with the same cancellation period as the entrepreneur has stipulated for himself.

Extension

4. An agreement that has been entered into for a definite period of time and that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a specific duration.

4. Contrary to the previous paragraph, an agreement that has been entered into for a definite period of time and that extends to the regular delivery of daily, weekly and weekly newspapers and magazines may be tacitly renewed for a specific duration of a maximum of three months if the consumer this extended agreement can be canceled by the end of the extension with a notice period of at most one month.

5. An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may cancel at any time with a notice period of at most one month and a notice period of a maximum of three months if the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

6. An agreement with a limited duration for the regular introduction of daily newspapers, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Expensive

7. If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time after one year with a cancellation period of at most one month, unless reasonableness and fairness are against cancellation before the end of the agreed duration. move.

Article 13 – Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in article 6 paragraph 1. In the case of an agreement to grant a service, this period starts after the consumer has received the confirmation of the agreement.

2. The consumer has the duty to immediately report inaccuracies in payment data provided or specified to the entrepreneur.

3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs that have been made known to the consumer in advance. In not paying any predetermined payment, all login credentials for the relevant online course(s) will be withdrawn.

Article 14 – Complaints

1. The entrepreneur has a well-publicized complaintspolicy and deals with complaints under this procedure.

2. Complaints about the implementation of the agreement must be fully and clearly described and submitted to the entrepreneur within 7 days, after the consumer has found the defects.

3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within a period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.

4. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.

5. In the event of complaints, a consumer must first of all turn to the entrepreneur.

6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

7. If a complaint is found to be justified by the entrepreneur, the entrepreneur will replace or repair the delivered products or repair them free of charge.

Article 15 – Disputes

1. Dutch law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer is living abroad.

2. The Vienna Sales Convention does not apply.

Article 16 – Additional or different provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored in an accessible manner on a durable data carrier.


Reflection time and return

It can happen that you are not satisfied with the purchase that you have made. Whatever the reason, you have the right to cancel the order up to 14 days after receipt without giving a reason. To do this, complete the form below and send it via info@equinemajestic.com.

Exchange membership or article?

Do you want to exchange an item? That is of course possible, but the costs for returning the item are for your own account. Get in contact.

Would you still like a different course/membership? That’s no problem at all. You can choose from the Basic, Premium or Premium Plus membership. To upgrade your membership, go to your account, “membership” and “change membership”.

To downgrade your membership, you can contact us via info@equinemajestic.com

Complaint handling

It can always happen that something does not go completely as planned. Please report a complaint via info@equinemajestic.com. I would like to get in touch with you to solve it.